Frequently asked questions

Hair Clips

What is a claw clip?

A claw clip is a hair accessory with little "teeth" that open and close to hold your hair in place.

You squeeze the wings to open it, the spring snaps it back together, and the teeth grip your hair — super simple.

But not all claw clips are built the same.

Squishy Clips use a Double-Teeth Design, meaning two rows of flexible teeth that hug your hair more securely without tugging at your roots.

It's a gentler, stronger, way-more-comfortable upgrade from the usual plastic ones.

What type of hair is our claw clips good for?

Squishy Clips work for every hair type.
If your hair is thick or wavy, you'll get the best hold from our medium/larger clips (Halo & Classic).

If your hair is fine or thin, the medium or tiny size (Butterfly) will work better — it just depends on your hair length and the style you're going for.

Are claw clips better than hair ties?

Most of the time — yes.

Hair ties can pull on your roots, create tension, and leave creases.

A Squishy Clip holds your hair without tugging or squeezing, so it's much gentler on your strands (and on your scalp).

If you're doing high-impact activities, a hair tie might feel more secure — but for everyday wear, comfort, and hair health, clips win every time.

Are claw clips good for thin or fine hair?

Absolutely — claw clips work great for fine or thin hair. The teeth can grip smaller sections easily, which helps prevent slipping throughout the day.

If your hair is on the finer side, you'll get the best hold with our medium (Classic) or small (Butterfly) sizes. They don't need as much space to grab on, so they stay put without pulling at your roots.

Squishy's soft, double-teeth design makes it even easier — it hugs fine hair gently and securely, without that sliding or pinching feeling.

Which size hair clip should I buy for thick hair?

If you have thick, full, or wavy hair, go for our medium/larger clips (Halo or Classic).

They have more depth and room, so they can scoop up all your strands without squeezing too tightly or slipping out.

If you love styles like a French twist or a full up-do, the extra space in the larger clips makes a huge difference — everything tucks in easier and actually stays where you put it.

Squishy's flexible, double-teeth design also helps thick hair grip comfortably without digging in.

Shipping & Delivery

How long will it take to ship my order?

We're a small team and pack each Squishy Claw with care. Please allow 3–5 business days for order processing.

During high-volume periods (like new drops or holidays), this may take a little longer. Thanks for your patience.

How much is shipping?

Shipping is always a flat $5 — no matter where you live.

After your order has been fulfilled, shipping fees are non-refundable.

Can I change or cancel my order?

We move fast. Once your order is placed, we begin prepping it quickly.

If you need to make a change or cancel, contact us right away.

We can’t guarantee we’ll catch it in time, but if we can — we definitely will.

What if my package is lost or delayed?

If your package is delayed or missing, reach out to us and we’ll be happy to look into it. We’ll work with the carrier to help track it down.

Please allow 5–7 business days for tracking numbers to update. We've seen longer-than-usual delays lately, and in many cases, tracking doesn't show movement until around the 7th day after your order is processed.

What if my tracking says ‘delivered’ but I didn’t get it?

Sometimes carriers mark things as delivered a little early.

We recommend double-checking your delivery area, asking neighbors, or stopping by your local post office.

Still nothing? Reach out and we’ll see what we can do.

Returns

What is your returns/exchange policy?

Unworn and unused products can be returned for a refund, exchange, or store credit of the product cost. Returns must be initiated within 30 days of receiving your order.

If you purchased shipping protection at checkout, your return shipping is covered. If not, return shipping costs will be deducted from your refund or billed at checkout during the return process.

To start a return, contact us here.

Please note: All items purchased from final sale cannot be returned or exchanged.

What if my order arrived with a missing or damaged item?

Our bad — so sorry! We do our best to make sure every order is packed just right, but mistakes can happen.

If you purchased shipping protection at checkout, we've got you covered — we’ll send a replacement at no extra cost. If you didn’t, return shipping fees will apply.

To get started, contact us with your order number and a photo of the issue. We'll take care of you.

What are your 90-day warranty terms?

We gladly extend a 90-day warranty on all Squishy Claw products. This covers damage from reasonable, everyday use — like claw teeth breaking or hardware coming apart.

What's not covered: scratches on the spring, excessive breakage or damage due to misuse (think: being stepped on, chewed, or run over), or rust/discoloration caused by water exposure.

If the item you're replacing is out of stock, we'll offer you a refund, exchange, or store credit — your choice. Just reach out to us with your order number and a photo.

MISC

When will you restock sold out items?

If it's still up on the site, there’s a good chance it’s coming back!

We'll try to include restock dates in the product description whenever we can, but if you don’t see one, it means we're still figuring it out. Stay tuned.

What if a promo code isn't working?

First things first — make sure you’re signed in with your email or Shop account before checking out!

Also, just a heads-up: promo codes can’t be combined (except with our free shipping promo).

If it’s still being stubborn, message us and we’ll look into it.